I D
Access Premium Content

Research Library

The top resource for free research, white papers, reports, case studies, magazines, and eBooks.

Share Your Content with Us
on TradePub.com for readers like you. LEARN MORE
Managing Frontline Reputation to Empower IT: Your Guide to Transforming the Service Desk as the Face of IT

Request Your Free White Paper Now:

"Managing Frontline Reputation to Empower IT: Your Guide to Transforming the Service Desk as the Face of IT"

Competing IT initiatives and other priorities often lead enterprises to stick with the Service Desk status quo; however, an under-performing Service Desk can squelch the reputation of IT and make the pitch for newer cutting-edge initiatives more challenging.

Transforming the Service Desk to deliver a better user experience can permeate an entire organization and work to your advantage. If you are hesitant to make a change, the good news is that it doesn’t have to be an “all or nothing” decision.

In this whitepaper, you’ll discover:

  • Warning signs that the Service Desk needs your attention
  • Challenges associated with in-house, external, and hybrid approaches to managing a Service Desk
  • Ways to move beyond Service Desk limitations to enhance the customer experience


Offered Free by: Syntax Systems USA, LP
See All Resources from: Syntax Systems USA, LP

Recommended for Professionals Like You: